Total time spent on the phone with technical support with either Rhapsody or Sandisk (my mp3 manufacturer): 2 hours, 20 minutes.
Number of calls: 5.
Number of emails that sent me unhelpful links: 3.
Number of tech support people I spoke to: 7.
Number of people truly able to help me: 1 (who used lingo such as "like," "totally," and "dude" a little too frequently for my taste).
Number of people I cursed at: 1 (I may have uttered the words "motherfucking mp3 player" and "I want to throw this fucking thing in the garbage.")
Finally, finally, the "like-this-and-like-that" guy was able to help me. I had to totally wipe the mp3 clean, change some settings, re-configure something, promise him my first-born child, and then re-download my songs. But it worked! My god it worked! Now, I can actually use this mp3 player -- the one my husband bought me for Chirstmas. Christmas, people! I can't begin to detail the frustration I've expereinced with it, but now it works and my run tonight is gonna friggin' rock!